With tens of thousands of customers from all around the world, HostGator sure has its special position and fame as one of the most popular web hosting providers today. With affordable prices and an easy-to-use control panel for their users, you can enjoy a quality service at an affordable price.
But can HostGator live up to the fame? Is it only butterflies, or perhaps there are some downsides with their hosting services that you should be aware of? As a website owner, it is important to find out about both sides of the coin to help you make the best decision.
As someone who has been using their services for over 5 years, I have sure noticed a few concerns over the years. For example even though they offer a reliable, responsive customer support service 24/7, there are times you need to wait for 15 minutes or longer to finally have a support agent attending to your question.
With the size of their customer base, it is understandable of course to have peak hours sometimes. And it happens rarely than you need to wait in the online chat for over 2 minutes. Plus you can always open a support ticket to get more detailed help for your web hosting question or problem.
Another thing I’ve noticed about HostGator hosting service, is the fact that their shared hosting packages are one of the very best among the competition. The prices are amazingly affordable if you use one of the HostGator promo codes (you can get one at Reviewpon or HostGatorCouponr). Both will give you 25% off your first invoice.
Now if you’re looking for a dedicated or VPS hosting, there may be better options available other than HostGator. Although you can trust their top-notch services, there are other more popular hosting providers specialized in the dedicated and VPS hosting field. But when it comes to shared hosting, HostGator is certainly the #1 winner in comparison to tens of thousands of new or old web hosting companies out there.